AnyDesk Customer Review

AnyDesk is easy to use, offers good administrative features, great device compatibility, and simple download installation. All great components when considering different remote computer access tools. However, AnyDesk really lacks in security measurements, privacy protocol, and available third party integrations. Also have heard feedback that AnyDesk has serious lagging problems. Definitely room to improve.

AnyDesk customer support is filtered by the primary subject of your issue and then to a submission form accordingly. There is no option to call or chat with their support team and because of that, I wouldn't expect to get your issue resolved in less than 24 hours. Less than ideal for a service that will inevitably have technical issues that quickly need resolved. 

AnyDesk is compatible across all major operating systems including Windows, macOS, iOS, Android, Linux, and a few others. AnyDesk does not depend on browser type as it depends on the operating system of the device. It is both mobile and tablet friendly. iPhone/iPad or Android. Unfortunately, AnyDesk doesn't provide full specs on how "up to date" your operating system needs to be to run their software, so that's a bit of a bummer. 

Given the fact that AnyDesk is a remote desktop tool, I personally don't feel super comfortable with their privacy policy. You can read the full policy, here. 

It seems as though they collect a lot of information through your "remote" session and in turn use that for advertising. 

On the upside, they do share pretty explicitly your rights to your data, which is a plus. 

AnyDesk doesn't appear to integrate with any in-office work tools like similar tools, such as Zendesk or Salesforce. Wish that wasn't the case because it does have some other positives as a remote computer software.

AnyDesk appears to have pretty good security measurements in place. They have banking standard encryption technology and use RSA 2048 asymmetric key exchange encryption to verify every connection. You can whitelist specific desks in order to better control who does or does not have access to your remote desktop. Finally, you can upgrade to an enterprise model of the plan and set up your own network establishing your own data control. 

Unfortunately, AnyDesk doesn't really provide a thorough or super transparent security debrief anywhere. You would think that they would considering the industry that they're in. 

AnyDesk is a 3MB download installation. It does not appear to provide a cloud-based solution at this point in time. Similar to other products, you do need to install the software on both the in-hand and remote device. 

AnyDesk allows you to remote reboot a computer, and access detailed session reporting as an admin. It does not appear to offer live desktop monitoring though. 

AnyDesk appears to have more issues with lagging and latency than competitors. As always, this issue largely depends on your network connection, the better your internet connection the less of an issue this will be. However, AnyDesk does try to provide reasoning or basic solutions that might help with this, including the actions that you take within the software, display and local permission settings as well.